Casinos offer employment to hundreds of thousands of professionals but there are requirements to meet, including age, education and training, and skills
If you are interested in working in a casino, there are certain requirements to meet, including education, experience, and qualifications. While the exact requirements depend on the position and field of expertise, here is what casino managers generally expect from potential employees.
Obviously, candidates must be of legal age in order to gain employment in a gambling establishment. In most countries you must be 18 years old to apply for a casino position.
Education and Training
A high school diploma is usually a must for job placement. Some resorts and establishments also require a college or university degree in fields like accounting, finance, hospitality, and hotel management. This applies to management positions in particular. In some countries, employees are required to obtain a license or permitted by the respective regulatory agency, which can be a gaming commission or casino control board. In addition, most employers also have mandatory training programs for new employees. Employees that undergo trainings include those who pay out winnings, take bets, tend slot machines, make minor repairs, and oversee games like roulette, blackjack, and craps. Staff must also have excellent knowledge of all games that the casino offers, be in bingo, poker, sagame, or slots. As gaming establishments operate a wide selection of games, you will usually find a combination of slots machines and card games that require an experience dealer or operator. They must have experience in keeping the game entertaining, fun, and honest for players and observers. In addition, operators and dealers must know how to collect from losing gamblers and how to calculate winnings.
Casino staff must be familiar with betting procedures, house policies and rules, and the rules of each game. They must also know all local and national gambling regulations and laws to ensure they are fully complying with them.
Some jobs also have position-specific responsibilities, for example, staff working in accounting departments. Casino accountants are tasked with implementing and developing plans to generate more revenue, gathering financial information, preparing forecasts, and overseeing annual performance. Professionals working in accounting departments include controllers, accounting analysts, and procurement specialists. In addition to finance matters, casinos have departments overseeing other aspects of their operations, including food and beverage, facilities and safety, housekeeping, customer experience, materials management, and human resources. They also have valet, security, and hotel teams that work to ensure that customers are safe and have a truly enjoyable experience.
The set of skills that employees are typically looking for include commitment, flexibility, teamwork, and problem solving. The ideal candidate also has good interpersonal skills such as openness to feedback, positivity, reliability, communication, and assertiveness. To work in a casino, it is also important to have employability skills such as mediating, conflict resolution, patience, diplomacy, and respect.